Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Privacy Policy
  • (Effective December 20, 2018)

    This privacy policy statement describes how Reflective Inc. Chevron Panel Store collects and uses the personal information provided to our website: www.chevronpanels.com. In addition, this document will also identify the choices available to you in regards to the use of your information and how you can access and update this information.

    Collection and Use of Personal Information
    We collect our customers personal information in order to process orders and to keep them informed about shipping updates, etc. We collect the following personal information :

    Contact Information like name, email address, mailing address, phone number
    Unique Items such as user name, account number, password for our site.

    We may also collect the following information from companies -company name, address, business type.

    The information gathered may be used for the following purposes:

    To Fulfill your order
    Send an order confirmation
    Send you requested product or service information
    Send product updates or warranty information
    Administer your account
    Respond to your questions and concerns
    In addition, like other websites, we also automatically gather information about your computer including details like your IP address, browser type, referring pages, and operating system.

    Billing Information
    Billing information such as credit card number, billing address and financial information such as bank information are not stored by Reflective Inc.. Instead, our credit card processor securely stores this sensitive information. We cannot access or see your credit card number or financial information. 

    Information Sharing
    We take protecting your personal information seriously.  We use your information only for order processing and it is shared with our credit card company and shipping providers only.  We do not sell your personal information to third parties.

    Cookies and Other Tracking Technologies
    Like most websites, we use cookies to keep track of your preferences and profile information. Cookies are also utilized in order to collect general usage and statistical information, but not to collect personal information.

    Our site is secured via an encrypted SSL connection. The security of your personal information is very important to us. In an effort to make sure that your information is safe, we follow all industry standards for the safe transmission and storage of  your information. While it is important to remember that no method of transmission or method of electronic storage is absolutely 100% secure, we try our best to make sure your information is safe and secure. However, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at steve@reflectivestore.com

    We provide our customers with two different options to make a purchase on our website. You can either use our shopping cart or pay by check. If you use our shopping cart, the transmission of sensitive information collected on our order form is encrypted using secure socket layer technology (SSL). 

  • Shipping & Delivery
  • We ship to all 50 states and Canada.  For Canadian orders you will need to contact us to arrange payment and shipping.

  • Sales Tax
  • Sales tax - charged at a rate of 7% for orders shipped to Florida unless we have a current resellers certificate (sales tax exemption) on file.  For orders shipped to other states the customer is responsible for any applicable sales tax.

  • Return Policy
  • Return and Order Cancellation policy - orders can be cancelled until they are shipped out. After that we do not accept returns unless there is a defect in the product that cannot be corrected. If an item is found to be defective or if the wrong item was shipped it can be returned for a full refund of the purchase price.

  • Store Hours
  • Since we are an online store, we are opened for orders 24 hours a day. Our customer service phone hours are from 10 am - 5 pm Monday - Friday.  Feel free to email us any time.